Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Someone will need to be available to sign and receive the goods. In checkout you will be asked for a billing address and also a delivery address. You may enter your works address or a friend’s address for delivery. Alternatively there is a section in checkout where you can add a short note to the courier. i.e., leave with neighbour/leave in porch/garage. By doing so, you agree to accept responsibility for the parcel once it's been left where asked.
We ask that you check your order on the day of delivery and email if there are any problems. If you notice any damage to the boxes on delivery, it is important that you mark the drivers sheet as "damaged" or a similar description. It is rare that an item is damaged, outer packing boxes usually protect the goods inside, but please check your order & report any damage to us with 24 hours so we can raise a claim with the carrier.
We use two different delivery services. They are Royal Mail for small light items, if you are out the postman will leave a card and you can collect from your Local Depot. The second is a Courier Service. If you are out the courier will leave a card with further instructions on to allow you to re arrange the delivery to a suitable day. They will only attempt to deliver once more and then you may have to collect from a local depot or pay extra for a re-delivery. You will have approx 5 days after the failed delivery to re arrange collection before the parcel is returned to us. If the goods are refused on delivery or returned to us, you will be refunded minus the original postage fee and the extra fee incurred for the failed delivery.
Customers are advised that when buying online, we are reliant on 3rd party delivery services. Next day service is 99.8% reliable, on the rare occasion that a delivery problem occurs, we will endeavour to resolve it as quickly as possible and refund the extra cost paid for the service paid for but not received, but unfortunately we can't be responsible for any late delivery or any consequential losses. This is a risk the customers must take when purchasing online. It is always best to place your order early, allowing plenty of time to avoid any unforeseen delays.
Questions & Answers.
Do you have a next working day option?
Yes, most items are available on a next working day delivery. Please read the postage section on the item you wish to purchase. Please scroll down the postage bar to select the correct postage required.
Next working day is Mon to Friday. If you order on Friday morning, next working day delivery will be on Monday. Friday pm orders and Saturday/Sunday/Monday am orders, if you select next working day, delivery will be Tuesday. We have a cut off time for same day despatch, this is shown next to the next day option. If you buy after this time, we will still try to get your order in that days despatch but it’s not guaranteed and your order may not be despatched until the next working day. These postcodes are excluded from the next day service, IV3-40, IV52-53, IV63, KW1-14, PA20-40, PH19-40, PH50 along with all Isles and Offshore.
Please see the scroll down tab in the delivery section to see what options are currently available.
Can I pay by invoice on a Pro Forma basis?
Yes, you can go through checkout as normal and at the payment section you just select “Purchase Order”. You will not be asked for any other payment details and will be issued with an order number. A Pro Forma invoice will then be faxed/emailed or posted to you. We will save your order until your payment arrives and dispatch it soon after. Please note, we can not send any orders until the payment is with us.
Do you have a retail shop or a brochure?
We are internet based and do not have retail shop. We do not currently have a brochure but we keep the internet site up to date daily and you are welcome to print the pages.
I live outside your delivery area. Can I send my own Courier?
No, I'm afraid we can't allow other couriers to collect on your behalf. By allowing this, we will not have any insurance if the items do not arrive with you or arrive damaged.